Unlock the power of customer relationships
Customers are the most important asset for any business and can have many different experiences with your company on a daily basis. All unique moments that can make or break their relationship with your brand.
So how do you unlock the moments of extraordinary potential? The ones that deepen customer loyalty and deliver a bigger ROI.
We help you identify, optimise and activate the moments that create positive and sustainable emotions along your customers journey; and explore how best to manage the ever-increasing number of traditional as well as digital customer touchpoints.
Our Customer Experience research tools:
Specify your North Star on your journey to CX Maturity
North Star helps you align to the brand promise, and build awareness and understanding for CX management.
Customer relationships assessment
relationshipTRI*M helps you create stronger customer loyalty by unlocking the unique code that lies at the heart of every successful customer relationship.
Customer experience activation
transactionTRI*M measures emotional responses to key moments of interaction along the customer journey, and identifies the improvements that will help you build profitable customer relationships.
Building success from the inside
TRI*M HiPO (High Performance Organisation) is a comprehensive employee research framework that monitors your organisational performance. It identifies your strengths and priority improvement areas to help you drive engagement and create business success.
Extract better value per Customer and increase loyalty
Apply analytics to customer experience to understand the drivers of good customer experience and demonstrate the value on business outcomes.