How do you identify and prioritize the valuable customer moments that will create positive and sustainable emotions?
transactionTRI*M maps all the elements of your customer journeys, and captures emotional responses close to the critical moments of interaction, to help improve return on investment.
Questions that transactionTRI*M can answer:
- Which moments in the customer journey carry the most opportunity?
- How can I improve customer experiences to maximize ROI?
- How can I action customer feedback quickly before it damages the relationship?
Key benefits of using transactionTRI*M:
- We use leading CEM platforms to help address individual customer issues promptly
- Draws on behavioural economics to understand how emotions create memorable experiences and build loyalty
- Uses short, simple surveys which can be integrated into existing customer experience programmes
- Can capture in-the-moment of interaction responses, e.g. with mobile surveys
