Customer relationships assessment
Measures of customer relationships, such as NPS, TRIM or else, are essential to understand the strength of your customer base.
TRI*M is our exclusive approach to help you understand what customers expect from you with what delivers truly profitable growth for your business.
Questions that relationship TRI*M can answer:
- How strong are my customer relationships?
- Which moments and touchpoints are crucial in building customer relationships?
- How strongly (and why) are my customers attracted to competitors?
- What influence does my customers’ experience have on their future behaviour?
Key benefits of using TRI*M:
- Helps you manage all important aspects ts of your customer experiences
- Pinpoints exactly where you need to focus investment to drive customer relationship strength and business performance
- Helps transform the way you treat your customers