Customer Analytics

Extract better value per Customer and increase loyalty

Customer Analytics maximises customer value by blending cutting-edge analytics, deep human understanding, and powerful technology to better understand customers.

It helps our clients:

  • Use our transactional, behavioural, and attitudinal data to understand motivations and make meaningful connections.
  • Deliver targeted and relevant customer communications by applying cutting edge analytics techniques to personalise communications, for superior engagement and retention.
  • Measure customer responses to marketing tactics to assess which activities are generating higher satisfaction and ROI.

Contact:

Contact

Team:

Silviya Simeonova

Customer Experience and Analytics Lead

CX Value Analytics

Explore links between CX metrics and real business outcomes such as sales and customer loyalty.